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Read These Terms Before You Start

These terms set out how your nagad99 account works — what we expect from you, what you can expect from us, and how payments through bKash, Nagad, and Rocket fit into that relationship.

Account EligibilitybKash, Nagad, Rocket DepositsWithdrawal ConditionsAccount Termination RulesJurisdiction Applies
nagad99 Read These Terms Before You Start
TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear — whether it concerns your bKash deposit, a withdrawal hold, or an account restriction — contact our support team directly. We handle terms-related queries through the channels below. Availability may vary; check nagad99 for current hours.

Team online

Live Chat

Start a live chat from the nagad99 footer for account or terms queries. Our team can explain specific clauses and help you understand any account-level decision.

Email Support

Send detailed terms questions or document requests to our support email address listed on the Contact page. Useful for disputes that need a written record.

Help Centre

The nagad99 Help Centre covers common terms questions — wallet verification steps, withdrawal conditions, and what triggers an account review. Check there first.

HOW WE ENFORCE THIS

How nagad99 Handles Your Account Under These Terms

We apply these terms consistently across all accounts. Below is how we handle the four areas that come up most often — security, wallet matching, data retention, and account changes.

Account Security

Your account is protected by OTP verification tied to your registered mobile number. Any login from an unrecognised device triggers a fresh OTP check before access is granted.

Wallet Matching

Deposits via bKash, Nagad, or Rocket are matched by transaction reference to your registered wallet number. Mismatched references are held until our payments team confirms ownership.

Data Retention

We retain account and transaction records for as long as required under these terms and applicable rules. You may request a summary of your account data through the support email.

Term Changes and Requests

To request an account closure, data summary, or a formal objection to a terms update, contact support in writing via email. We acknowledge all such requests within a reasonable period.

Common Questions About These Terms

Below are the questions we get most often about how these terms work in practice — from account eligibility to what happens when you want to close your account.

These terms apply to anyone who opens or uses a nagad99 account. Access depends on your local law and whether you are in a region we currently serve. Check eligibility before depositing.

No. One account per person is the rule. Accounts sharing the same bKash, Nagad, or Rocket wallet number, device, or ID may be suspended pending a review by our verification team.

If your bKash, Nagad, or Rocket transfer reference does not match your registered wallet, the deposit is held. Contact support with your transaction reference and our payments team will resolve it.

We may ask for documents at any point — during registration, before a withdrawal, or if a review flag is raised. Providing accurate documents promptly keeps your account in good standing.

We post updates at nagad99/terms-conditions/ and your continued use of the account after that counts as acceptance. If you disagree, contact support before making further transactions.

Send a written closure request via the support email listed on our Contact page. We will confirm receipt and process the request in line with our account and wallet verification procedures.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.