Data We Collect and Why We Use It
When you open an account on nagad99, we collect the information you provide at registration — your name, phone number, email address and date of birth. When you make a deposit or withdrawal through bKash, Nagad or Rocket, we record the transaction reference and amount to
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reconcile your account wallet correctly. We do not store your full mobile wallet PIN or bank credentials; payment authentication happens within the wallet app itself. We also collect device and session data — your browser type, mobile OS version, IP address and session timestamps — to
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keep your account secure across different devices. This data helps us detect unusual login activity and prevent unauthorised access. If you contact our support team, we retain records of that conversation to track and resolve your issue. We may use anonymised, aggregated data to understand how
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our platform is used, but this data cannot identify you individually. We do not sell your personal data to third parties. Any sharing with payment processors such as bKash, Nagad or Rocket is limited strictly to what is needed to complete your transaction. Your data is
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handled in accordance with the applicable law of your jurisdiction, and access to nagad99 depends on your local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.